Privacy Policy

At Belle's Books, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, place an order, or communicate with us.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information including:

• Your name and contact details
• Email address and telephone number
• Billing and delivery address
• Order and purchase history
• Payment and transaction information
• Information you provide when communicating with us
• Website usage information collected through cookies and similar technologies

How We Use Your Information

We may use your personal information to:

• Process and fulfil your orders
• Arrange courier delivery or collection
• Communicate with you regarding your orders
• Process payments and transactions
• Provide customer service and respond to enquiries
• Maintain our business and transaction records
• Improve our website, products, and customer experience
• Send marketing or promotional communications where you have chosen to receive them
• Comply with applicable legal, regulatory, accounting, and security requirements

Sharing of Personal Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary to operate our business and fulfil your order. This may include payment providers, Shopify, courier and delivery companies, website service providers, and other service providers that assist us in operating our online store.

We may also disclose personal information where required by law or where reasonably necessary to protect our rights, customers, business, or property.

Payment Information

Payments made through our online store may be processed by third-party payment providers. Belle's Books does not necessarily receive or store your complete payment card or banking details. Payment information is handled in accordance with the security and privacy practices of the applicable payment provider.

Cookies and Website Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website, and improve the shopping experience.

Where applicable, you may manage your cookie preferences through the options provided on our website or through your browser settings.

Security of Your Information

We take reasonable steps to protect the personal information entrusted to us from unauthorised access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Your Personal Information

You may contact us if you would like to request access to, correction of, or deletion of personal information that we hold about you, subject to applicable legal and record-keeping requirements.

You may also unsubscribe from promotional emails by using the unsubscribe option provided in those communications.

Children's Privacy

Our online store is not intended for children to independently provide personal information or make purchases without the involvement of a parent or legal guardian. If you believe that personal information relating to a child has been provided to us inappropriately, please contact us.

Retention of Information

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected and to meet our legal, accounting, tax, and business record-keeping obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements. The latest version will be made available on our website.

Contact Us

If you have any questions about this Privacy Policy, would like to exercise your rights regarding your personal information, or have concerns about how your information is handled, please contact:

Belle's Books
Tel: 061 536 7637
Email: books@bellesbooks.co.za